Problems at Plaza Cinema Cafe?

Looks like the problems we witnessed firsthand on opening day at the Plaza Cinema Cafe have continued for two weeks. Incorrect movie listings, poorly-trained ticketing employees, poor website, indifferent employees... We think the person in the photo below, Jim Duffy, is responsible.
Jim Duffy "The Movie Guy"
Jim Duffy "The Movie Guy"

We saw him on opening day unpacking a cardboard box full of poorly designed food menus that named the dessert listing Happy Endings:



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