NOTE: If you do not want to physically come to the Family Assistance Center, you can call 407.246.4357.
To continue to meet the needs of the community, the operations of the Family Assistance Center (Website) is extending. The Center will remain open next week on Monday, Tuesday and Wednesday, from 3 p.m. to 8 p,m. each day.
To continue to meet the needs of the community, the operations of the Family Assistance Center (Website) is extending. The Center will remain open next week on Monday, Tuesday and Wednesday, from 3 p.m. to 8 p,m. each day.
The City of Orlando Family Assistance Center (FAC) is a partnership with federal, state, local and community agencies to address the immediate needs and provide information, support and resources to those directly affected by the Pulse tragedy.
Over the past three days since the FAC opened on Wednesday, June 15, 2016, 370 individuals and 125 families have visited to receive help.
The FAC offers services for family members of the deceased; those suffering physical and emotional injuries; club staff and patrons and others directly impacted by this tragedy.
Services available include:
- Air Travel
- Child And Family Services
- Consulate Services
- Counseling/spiritual Care
- Crime Victim Services
- Funeral Services
- Ground Transportation
- Health Care Assistance
- Identification Documents
- Language Translation
- Legal Aid
- Lodging
- Medical Examiner
- Senior Services
More Information can be found on the City's website. For questions, citizens should call 407-246-4357.
WHEN:
Hours of Operation for the FAC:
- Saturday, June 18, 8 a.m. – 2 p.m.
- Sunday, June 19, 12 p.m. – 8 p.m.
Additional Hours Announced for the FAC:
- Monday, June 20, 3 p.m. - 8 p.m.
- Tuesday, June 21, 3 p.m. - 8 p.m.
- Wednesday, June 22, 3 p.m. - 8 p.m.
The City recognizes that the FAC is just one part of a long term plan for our community’s recovery and future needs and services will continue to be evaluated.
WHERE:
Camping World Stadium, formerly known as Orlando Citrus Bowl
1610 West Church Street, Orlando, FL 32805
PUBLIC PARKING:
Individuals visiting the FAC should park in Lot E, entrance off of S Tampa Avenue, west side of stadium. Visitors must then enter into Gate E, take the elevators to Level 2, and check in with FAC staff just outside the West Indoor Club. Staff will be available to guide visitors.
Disabled parking will be available.
Resources/Organizations Available
African American Chamber of Commerce
Diversified membership that can assist in any area.
407.420.4870
blackcommerce.org
Diversified membership that can assist in any area.
407.420.4870
blackcommerce.org
American Red CrossDisaster relief, service to armed forces; health and safety programs.
407.894.4141
redcross.org
407.894.4141
redcross.org
Aspire Health Partners
Mental health and substance abuse counseling, medication, case management, acute care and some residential services.
407.875.3700 x6622
aspirehealthpartners.com
Mental health and substance abuse counseling, medication, case management, acute care and some residential services.
407.875.3700 x6622
aspirehealthpartners.com
Caribbean American Chamber of Commerce Florida
Diversified membership that can assist in many areas.
407.900.8137
caccfl.com
Diversified membership that can assist in many areas.
407.900.8137
caccfl.com
Consulado De Mexico
Support and assistance for Mexican citizens.
407.422.5640
consulmex2.sre.gob.mx/orlando
Support and assistance for Mexican citizens.
407.422.5640
consulmex2.sre.gob.mx/orlando
Custom & Border Protection
Provide guidance regarding requirements for entry into the US.
407.240.4462
cbp.gov
Provide guidance regarding requirements for entry into the US.
407.240.4462
cbp.gov
Delta Airlines
Free flights for immediate family members and designated loved ones of deceased and injured. Delta cargo is coordinating and partnering with local funeral homes and Eagle’s Wings to waive transportation fees for the deceased.
800.221.1212
delta.com
Free flights for immediate family members and designated loved ones of deceased and injured. Delta cargo is coordinating and partnering with local funeral homes and Eagle’s Wings to waive transportation fees for the deceased.
800.221.1212
delta.com
Department of Health – Vitals
Five free death certificates to the immediate families of the victims.
407.506.4923
orange.floridahealth.gov
Five free death certificates to the immediate families of the victims.
407.506.4923
orange.floridahealth.gov
Department of Veterans Affairs/Orlando Vet Center
Crisis counseling, readjustment counseling for veterans and their families.
727.366.3212
orlando.va.gov
Crisis counseling, readjustment counseling for veterans and their families.
727.366.3212
orlando.va.gov
Florida Department of Children & Families
Child protection, adult services, Medicaid, food stamps, TANF, emergency food and child care assistance.
407.770.8777
myflfamilies.com
Child protection, adult services, Medicaid, food stamps, TANF, emergency food and child care assistance.
407.770.8777
myflfamilies.com
Florida Morticians Association
Counseling for final disposition. Transportation for domestic and international funeral arrangements.
850.224.2139
hayesbrosfunerals.com
Counseling for final disposition. Transportation for domestic and international funeral arrangements.
850.224.2139
hayesbrosfunerals.com
Heart of Florida United Way
Comprehensive information and assistance by phone (2-1-1). 24-hour crisis and suicide prevention, information on housing, utilities, food assistance, parenting and elder issues.
407.839.4357
hfuw.org
Comprehensive information and assistance by phone (2-1-1). 24-hour crisis and suicide prevention, information on housing, utilities, food assistance, parenting and elder issues.
407.839.4357
hfuw.org
Hispanic Chamber of Commerce Metro Orlando
Diversified membership that can assist in many areas.
407.428.5870
hccmo.org
Diversified membership that can assist in many areas.
407.428.5870
hccmo.org
Howard Phillips Children’s Advocacy Center
Healing Tree; Healthy, Families Orange, Teen Express, Children’s Advocacy, Development Center.
407.317.7430 x2307
orlandohealth.com
Healing Tree; Healthy, Families Orange, Teen Express, Children’s Advocacy, Development Center.
407.317.7430 x2307
orlandohealth.com
JetBlue
Providing free seats on available flights to/from Orlando for immediate family and domestic partners of victims.
800.538.2583
jetblue.com
Providing free seats on available flights to/from Orlando for immediate family and domestic partners of victims.
800.538.2583
jetblue.com
LGBT Chamber of Commerce Metropolitan Business Association
Diversified membership that can assist in many areas.
407.963.4580
mbaorlando.org/sbd
Diversified membership that can assist in many areas.
407.963.4580
mbaorlando.org/sbd
LYNX
Public transportation system for Orange, Osceola and Seminole Counties.
407.841.2279
golynx.com
Public transportation system for Orange, Osceola and Seminole Counties.
407.841.2279
golynx.com
Office of the Attorney General
Victim compensation for payment or reimbursement on behalf of the victim(s), for crime related funeral/burial. Medical/dental treatment and mental health counseling expenses. Compensation for victims who suffered permanent disability, wage loss due to crime related physical injury and loss of support for dependent(s) of a deceased victim who was employed at the time of the crime.
800.226.6667
myfloridalegal.com
Victim compensation for payment or reimbursement on behalf of the victim(s), for crime related funeral/burial. Medical/dental treatment and mental health counseling expenses. Compensation for victims who suffered permanent disability, wage loss due to crime related physical injury and loss of support for dependent(s) of a deceased victim who was employed at the time of the crime.
800.226.6667
myfloridalegal.com
Orange County Bar Association
Connecting victims and families with pro bono (free) legal advice and services.
407.222.4537
orangecountybar.org
Connecting victims and families with pro bono (free) legal advice and services.
407.222.4537
orangecountybar.org
Orange County Family Counseling
Assistance and services for Orange County youth ages 6-17 and families experiencing crisis in-home or school.
407.254.9370
orangecountyfl.net
Assistance and services for Orange County youth ages 6-17 and families experiencing crisis in-home or school.
407.254.9370
orangecountyfl.net
Orange County Medical Examiner’s Office
407.836.9499
Orange County Tax Collector
Replacement identification for surviving victims. Title and tag transfers for deceased.
407.836.2705
octaxcol.com
Replacement identification for surviving victims. Title and tag transfers for deceased.
407.836.2705
octaxcol.com
Osceola Board of County Commissioners
Emergency lodging in the Kissimmee/Osceola area.
407.709.5230
osceola.org
Emergency lodging in the Kissimmee/Osceola area.
407.709.5230
osceola.org
Pet Alliance of Greater Orlando
Pet care and shelter for cats and dogs of the victims. Short term care for animals of those hospitalized.
407.418.0906
petallianceorlando.org
Pet care and shelter for cats and dogs of the victims. Short term care for animals of those hospitalized.
407.418.0906
petallianceorlando.org
Puerto Rican Chamber of Commerce of Central Florida
Lodging, transportation and translation assistance. Liaison with organization and agencies for the families.
407.730.9959
prchamber.org
Lodging, transportation and translation assistance. Liaison with organization and agencies for the families.
407.730.9959
prchamber.org
Puerto Rico Federal Affairs Administration
General services to victims in Central Florida and Puerto Rico.
407.483.4880
prfaa.pr.gov
General services to victims in Central Florida and Puerto Rico.
407.483.4880
prfaa.pr.gov
Senior Resource Alliance
Resources for respite care, home care, transportation assistance for 18+ and disabled.
407.514.1800
seniorresourcealliance.org
Resources for respite care, home care, transportation assistance for 18+ and disabled.
407.514.1800
seniorresourcealliance.org
Social Security Administration
Assistance with applications for survivors and disability benefits. Replacement of Social Security Cards.
800.772.1213socialsecurity.gov
Assistance with applications for survivors and disability benefits. Replacement of Social Security Cards.
800.772.1213socialsecurity.gov
The LGBT Center of Central Florida
Mental health counseling, free HIV and STI testing/counseling.
407.228.8272
thecenterorlando.org
Mental health counseling, free HIV and STI testing/counseling.
407.228.8272
thecenterorlando.org
The Salvation Army
Financial assistance (rent, mortgage and utilities), food pantry assistance and clothing vouchers.
407.423.8581
salvationarmy.org
Financial assistance (rent, mortgage and utilities), food pantry assistance and clothing vouchers.
407.423.8581
salvationarmy.org
US Citizenship and Immigration Services, Department of Homeland Security
Assistance with immigration benefits including extension of stay, humanitarian parole entry, U Visa and other benefit related issues.
800.375.5283
uscis.gov
Assistance with immigration benefits including extension of stay, humanitarian parole entry, U Visa and other benefit related issues.
800.375.5283
uscis.gov
Victim Service Center of Central Florida
Free confidential crisis counseling, emotional support, trauma and bereavement support, therapy, support groups and advocacy services (bilingual).
407.254.9415
victimservicecenter.org
Free confidential crisis counseling, emotional support, trauma and bereavement support, therapy, support groups and advocacy services (bilingual).
407.254.9415
victimservicecenter.org
Zebra Coalition
Safe space for LGBT youth ages 13-24, youth center, individualized counseling, case management and educational meet ups. Drop-in center, 24-hour youth crisis hotline, short term housing, needs assessment, food/clothing, medical resources, mental health counseling, drug/alcohol counseling, continuing education, employment assistance, transportation, after care/ongoing counseling, intervention – peer support and educational scholarship.
407.228.1446
zebrayouth.org
Safe space for LGBT youth ages 13-24, youth center, individualized counseling, case management and educational meet ups. Drop-in center, 24-hour youth crisis hotline, short term housing, needs assessment, food/clothing, medical resources, mental health counseling, drug/alcohol counseling, continuing education, employment assistance, transportation, after care/ongoing counseling, intervention – peer support and educational scholarship.
407.228.1446
zebrayouth.org